9700 Responsible Gaming — Play Smart, Live Balanced
9700 believes that healthy online entertainment starts with self-awareness. This page provides guides, self-control tools, and support resources to help users play responsibly.
Gaming is entertainment — not a solution to financial problems.
Our commitment to responsible gaming
9700 provides an online entertainment environment that prioritises user wellbeing. We believe gaming should be an enjoyable activity done in a controlled manner — not a way to cope with stress, manage debt, or generate income.
Every user registered on the 9700 platform is an individual responsible for their own decisions. That said, we take an active role in providing information, self-control tools, and support channels to ensure every gaming experience remains within a healthy and safe boundary.
Our responsible gaming approach is built on four core pillars: user awareness, effective self-control, protection of vulnerable individuals, and accessible professional support whenever it is needed.
Behavioural signs to watch out for
Recognising the early signs of risky gambling behaviour is the first step toward taking back control. Here are some warning signs to watch for in yourself or someone you care about:
Using borrowed money, emergency savings, or funds set aside for daily necessities to make deposits is a serious warning sign.
Losing track of time while playing to the point of neglecting work, family, or daily responsibilities is a clear sign that gambling has gone beyond your control.
Continuing to play solely to "win back" money you have already lost is a dangerous mindset that can lead to even greater losses.
If you feel anxious, irritable, or unsettled whenever you're unable to access the platform, this could be a sign of dependency that needs to be addressed.
How to set limits and manage your usage
9700 encourages all users to set clear limits before starting a gaming session. Here are some recommended practices:
Daily or Monthly Budget Limit
Decide in advance how much MYR (RM) you are comfortable spending on gaming within a given period. This should be an amount you can afford to lose without affecting essential needs such as rent, food, bills, and savings.
Session Time Limit
Set a maximum time limit for each gaming session. Playing for several consecutive hours can impair your judgement and decision-making. We recommend taking at least a 15-minute break every hour and stepping away completely after two hours.
In-Platform Deposit Limit
Users who wish to set deposit limits can reach out to the 9700 support team for assistance managing their account. We'll help you find the right limits to suit your needs.
Break and self-exclusion options
Sometimes the best way to regain control is to take a step back from the platform for a while. 9700 fully supports users who choose to take a break from gaming activity.
Temporary Break
If you feel you need to step away for a while, you can request a cooling-off period from the 9700 support team. During this time, your account will be temporarily suspended and you will not be able to make deposits or play. A cooling-off period can be set anywhere from a few days to a few weeks.
Long-Term Self-Exclusion
For those who need a longer break, the self-exclusion feature allows users to request that their access to 9700 be blocked for an extended period. This is a voluntary step that we fully respect. While a self-exclusion is active, the account cannot be used and no marketing communications will be sent.
To use this feature, please contact our support team at [email protected] and specify the type of limit you would like. Requests will be processed promptly.
Protection for minors
9700 only permits individuals aged 18 and above to register and use its services. This is a non-negotiable requirement. During registration, users are required to confirm that they meet this age condition.
We encourage parents and guardians to take the following steps to protect children from accessing online gambling content:
- Use parental control software on shared devices to block access to gambling sites.
- Keep your account password and login details secure and do not share them with your children.
- Talk to your children about the risks of gambling and the importance of responsible internet use.
- Review your bank statements or digital wallet accounts regularly to spot any unauthorised transactions.
If you suspect that someone under the age of 18 has accessed the 9700 platform, please contact our support team immediately for further action.
Seek help when you need it
Acknowledging that you need help is a sign of strength, not weakness. If you or someone you know is struggling with gaming-related issues, there are support resources available to help.
9700 encourages users to reach out to professional counselling and support services available in Malaysia. Trained counsellors can help you understand your behavioural patterns, build recovery strategies, and support you through an ongoing recovery journey.
Signs that you may need professional help:
- Gaming has significantly strained relationships with family or friends.
- You are unable to stop even after trying multiple times.
- Your financial situation has deteriorated significantly as a result of gaming activity.
- You are experiencing serious emotional distress, anxiety, or depression related to gaming.
For more information or additional guidance on responsible gaming, you can refer to FAQ section us or contact the 9700 support team directly at [email protected]. We are here to listen and help.